Record a cancellation
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If a customer cancels an order that hasn't been paid for, you can issue a credit using the customer credit form. The customer credit form is basically an invoice with a negative amount.
- Open the account that you use to track this customer's payments and invoices.
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- Click
(the Account Actions icon), and then choose New Credit.
- At the top of the Credit form, fill out the customer information area.
- Enter the canceled items in the line item area.
- If you want to preview the credit form, click Print. Then click Preview.
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- You see how the printed credit form will look and you can go back and make any changes if necessary.
- If you want to print the Credit form, click Print. Then click Enter.
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- Quicken enters the credit in the invoices/receivables register which decreases the customer's outstanding balance.
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This feature requires Quicken
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Business &
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Personal. Learn how you can upgrade Quicken in minutes.