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- If you haven't already done so, issue the amount of the refund to the customer in credit.
- Download and accept the refund for this invoice into the checking (Chequing in Canada), credit card, or savings account you use for this business.
- If necessary, in the Category field, select the account that you use to track the customer's invoices payments and invoices. You may need to click the Transfer tab on the left to see the available accounts.
- Open the account that you use to track this customer's payments and invoices.
- Select the refund transaction, and then double-click the word --Form-- in the Category field.
- In the Outstanding Invoices area, select the invoice this refund applies to.
- Click Enter.
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